What is covered on this People Management Course?

Module 1: Management Styles

• The qualities of a good manager
• Management vs leadership
• Understand different management styles and their impact on staff
• Evaluate strengths and weaknesses of each style
• Discover and evaluate your own style

Module 2: Motivation and Team Building

• Your responsibility as a role model
• Engaging with staff to build great working relationships
• Using motivational techniques
• De-motivation: recognise the symptoms
• Addressing and resolving low morale

Module 3: Organisational Skills and Planning

• Managing your time
• Goal-Setting: short, medium, and long term
• Using the SMART goal-setting approach
• Prioritising tasks
• Delegation skills and work allocation

Module 4: Communication and Assertiveness

• Understanding how we communicate
• Communicating with confidence and clarity
• Understanding assertiveness
• Learning to say "No"

Module 5: Managing Performance

• Setting recognisable performance goals
• Improving staff performance
• Providing constructive feedback
• Addressing poor performance constructively

Module 6: Managing Conflict and Tricky Situations

• Identifying areas of conflict
• How to handle difficult conversations
• Responding vs reacting

Module 7: Coaching Your Team

• The Coaching Model
• Identifying poor performance
• Unlocking potential so as to improve performance
• Helping people to change

Module 8: Values, Culture, and Attitudes

• Identify and understand the character and personality of your organisation and its impact on team members
• Creating a positive culture within your team / organisation

Module 9: Stakeholder Engagement

• Understanding levels of engagement and the influence of various stakeholders
• Communicating effectively with all stakeholders
• Benefits of building relationships and creating effective networks

Module 10: Legislation, Equality, and Diversity

• Workplace legislation relevant to organisations and staff
• The impact of this legislation on organisational culture