Workshop 1

Understanding Management

Great managers understand that there is a direct link between people who take an active interest in what is happening in the business and the achievement of business results. The challenge therefore, is for great managers to ensure people remain engaged and focused. They need to establish ways of motivating people to take an active interest in what they can do to perform and deliver at the highest level. When managers do this effectively they become great leaders. It is critical that the great manager knows how to select the right person for the defined role, set clear expectations, motivate and develop the person in line with the direction of the business.

Learning objectives:

• Determine effective approaches you can use to select and recruit the right people for your organisation.
• Align expectations for individual roles with the defined business objectives.
• Identify motivating factors and determine ways of applying them to your organisation.
• Set a clear and practical action plan for developing your skills as a great manager.

Workshop 2

Managing Teams

Teams are more than a group of individuals working together on a body of work.

Effective teams are greater than the sum of all members. Managers need to understand the behaviours that make an effective team

and determine practical approaches to implement those behaviours. A manager needs to also recognise the stage at which their team is forming and determine approaches to ensure they are performing.

Learning objectives:

• Understand the nature and value of teamwork.
• Identify the factors that contribute to dysfunctional teams.
• Develop strategies for addressing core dysfunctions of teams.
• Determine behaviours you need to start, continue and stop doing to build a high performing team.

Workshop 3

Understanding Yourself and Others

People respond to the behaviours of their managers. It is therefore imperative that managers understand their behaviours and identify ways to manage them successfully. This workshop will focus on personal understanding: what motivates you and what are your blind spots? What coping mechanisms have you developed that are serving you well and which ones need to be replaced with more effective methods that enable you to manage your team effectively? What will help you understand how to develop a strong working relationship with your own manager.

Learning objectives:

• Understand your personality type: your strengths and your blind spots.
• Determine approaches to managing your blind spots.
• Recognise what motivates your team members.
• Develop strategies for building strong relationships with your team members and your manager

Workshop 4

Communicating for Performance and Managing Conflict

How a manager communicates with his/her team will either motivate or de-motivate team members. Knowing how to listen and interpret the information provided is the first step in effectively communicating with your team members. Done effectively a manager will then have an accurate starting point for getting his/her message across. Too often the focus is on simply imparting information. This workshop will look at communication so that managers can provide constructive feedback and ensure corrective action is taken. It will also explore how to handle conflict and how to work to a long-term solution to prevent it arising again.

Learning objectives:

• Understand the elements of effective communication.
• Develop effective active listening skills.
• Determine approaches for providing effective feedback.
• Manage difficult conversations with greater ease and ability.
• Resolve issues swiftly preventing a build-up of frustration and negativity.

Workshop 5

Time Management and Delegation

What are your greatest time wasters? How do you tap into the resource of time and use it efficiently and effectively? How do you develop strategies for managing your time and apply proven approaches to time management to your work situation to enhance your productivity. Determine and map out how to effectively manage your priorities. Ensure your approach to managing time is

workable and practical. Identify an action plan that will assist you in increasing your work performance.

Learning objectives:

• Analyse your current work practices to assess overall effectiveness. Identify areas and practices that are "time wasters" and develop
• alternative approaches to handling them effectively.
• Prioritise work resulting in more effective use of time. Eliminate the "urgency addiction".
• Recognise how to delegate effectively ensuring work is delivered and employees are engaged.
• Minimise distractions that negatively impact work and progress.

Workshop 6

Managing Change

Now more than ever we are aware of change. We know it can happen swiftly and deeply. We are aware that change is constant. What we fail to appreciate is the complexity of how to manage it effectively. Ensuring we manage ourselves through a change process is critical, especially for those with people management responsibilities. We also need to work effectively with those implementing the change. The starting point therefore is understanding our own responses to change, acknowledging our resistance and identifying

approaches to working through that resistance. We can then use that information to guide others through the process.

Learning objectives:

• Identify your personal responses to change.
• Understand why people resist change and what can be done to successfully manage them through it.
• Acknowledge personal resistance to change.
• Determine alternative responses to change ensuring support for the process.

This course modules starts from Friday 5th April until 20th June 2024.

• Friday 5th April - 11am - 12pm
• Tuesday 9th April - 11am - 12:30pm
• Wednesday 10th April - 2pm - 3.30pm
• Thursday 11th April - 11am - 12:30pm
• Tuesday 23rd April 11am - 12:30pm
• Wednesday 24th April 11am - 12:30pm
• Thursday 25th April 11am - 12:30pm
• Wednesday 8th May 11am - 12:30pm
• Thursday 9th May 11am - 12:30pm
• Friday 10th May 11am - 12:30pm
• Tuesday 21st May 11am - 12:30pm
• Wednesday 22nd May 11am - 12:30pm
• Thursday 23rd May 11am - 12:30pm
• Wednesday 5th June 11am - 12:30pm
• Thursday 6th June 11am - 12:30pm
• Friday 7th June 11am - 12:30pm
• Tuesday 18th June 11am - 12:30pm
• Wednesday 19th June 11am - 12:30pm
• Thursday 20th June 11am - 12:30p