Event Details

What is covered on this People Management Course?

Module 1: Management Styles

  • The qualities of a good manager
  • Management vs leadership
  • Understand different management styles and their impact on staff
  • Evaluate strengths and weaknesses of each style
  • Discover and evaluate your own style

Module 2: Motivation and Team Building

  • Your responsibility as a role model
  • Engaging with staff to build great working relationships
  • Using motivational techniques
  • De-motivation: recognise the symptoms
  • Addressing and resolving low morale

Module 3: Organisational Skills and Planning

  • Managing your time
  • Goal-Setting: short, medium, and long term
  • Using the SMART goal-setting approach
  • Prioritising tasks
  • Delegation skills and work allocation

Module 4: Communication and Assertiveness

  • Understanding how we communicate
  • Communicating with confidence and clarity
  • Understanding assertiveness
  • Learning to say "No"

Module 5: Managing Performance

  • Setting recognisable performance goals
  • Improving staff performance
  • Providing constructive feedback
  • Addressing poor performance constructively

Module 6: Managing Conflict and Tricky Situations

  • Identifying areas of conflict
  • How to handle difficult conversations
  • Responding vs reacting

Module 7: Coaching Your Team

  • The Coaching Model
  • Identifying poor performance
  • Unlocking potential so as to improve performance
  • Helping people to change

Module 8: Values, Culture, and Attitudes

  • Identify and understand the character and personality of your organisation and its impact on team members
  • Creating a positive culture within your team / organisation

Module 9: Stakeholder Engagement

  • Understanding levels of engagement and the influence of various stakeholders
  • Communicating effectively with all stakeholders
  • Benefits of building relationships and creating effective networks

Module 10: Legislation, Equality, and Diversity

  • Workplace legislation relevant to organisations and staff
  • The impact of this legislation on organisational culture


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