Retail Excellence Programme: From Sales Professional To Trusted Advisor. (3 Days Training)

Introduction to Consultative Selling.

When people are investing in a new bathroom, they are looking for expert advice and guidance. By applying a consultative sales approach to each customer conversation, we focus on their needs by introducing a structured set of questions to build trust and gain information.

Effective Questioning Techniques.

Our style of questions needs to be engaging, so customers feel confident and comfortable.

I will introduce the attendees to 3 types of questioning techniques, built on 4 key pillars.

Objection handling strategies.

We will explore the most common objections people hear and create confident responses to keep the sale on track.

Gaining customer commitment.

I will share 6 different closing techniques that the team can apply depending on the customer.

Certificate

Upon successful completion of the Retail Excellence Programme, attendees will be awarded a Certificate of Achievement recognising their participation and accomplishment.